SAFETY, FAQs AND POLICIES

SAFETY AT MARGARITA ADVENTURES

During your tour, our friendly guides greet you at the top of the first zipline, providing all of the knowledge and gear necessary for zipping with confidence. After our guides secure you in your harness, they will assist you in soaring across our six ziplines. The safety of our patrons is the number one priority for our guides—just follow their lead and enjoy the ride!

-We have invested in state-of-the-art zipline equipment and technologies. Our ziplines meet or exceed all design and safety requirements set forth by governing agencies.

-We are certified by the State of California’s Permanent Amusement Ride (PAR) inspection program. The PAR program requires us to meet all state safety standards and to pass three annual inspections.

-As part of our safety program, we also conduct a daily inspection of all gear in use and a weekly inspection of all equipment, and we also conduct monthly maintenance and service on all six of our ziplines.

ANSWERS TO FREQUENTLY ASKED QUESTIONS

-Total time for zipline tour is 2.5 hours, and includes six ziplines

-Total time for kayak tour is approximately 4 hours

-Total time for wildlife tour is approximately 3 hours

-Advance reservations are required, please arrive 20 minutes prior to your tour time

-We place an uncompromising priority on safety. Learn more here

-Tour guests must weigh between 30 and 275 pounds

-Children weighing between 30 and 90 pounds must zipline tandem on longer lines

-No prior ziplining or kayaking experience is required

-The zipline tour includes two uphill hikes of moderate intensity; you must be able to complete these hikes unassisted

-People who are physically impaired are still able to participate on our zipline course

-Please wear comfortable clothing with closed-toed shoes suitable for light hiking

-Please avoid loose clothing and dangling jewelry; no open-toed footwear is allowed

-Tour size varies, with a maximum of 21 guests.

-You may bring a camera or other devices at your own risk

-GoPro cameras are available to rent

-Discounts are available for groups of eight or more; call us at (805) 438-3120 to inquire.

-See below for cancellation policies.

HEALTH RESTRICTIONS

Unfortunately, you cannot participate in our tours if you are:

  • Wearing a walking boot
  • Wearing a cast for a fractured bone
  • Wearing a splint over the knee or elbow joint that restricts movement
  • Recovering from a surgical procedure within the preceding six weeks
  • Heavily under the influence of drugs, alcohol, or prescription medication
  • Recently hospitalized
  • Have seizure disorders or epilepsy

Also:

  • Guests undergoing treatment for cancer must obtain permission from their physician
  • Guests who are pregnant are encouraged to seek permission from their physician
  • Guests with chronic back issues must consult their physician

POLICIES

Guest Agreement Form

You must review and sign our Guest Agreement Form before embarking on our tour. We will provide you with the form through your confirmation email.

Reservations Policy

We require advance reservations. Space is limited, so we encourage you to make reservations as early as possible. We charge full payment when the reservation is made, but it is fully refundable up to 48 hours prior to your tour date. See our cancellation policy below for details.

Cancellation Policy

You have until 48 hours before your appointed tour date to cancel for a full refund. Inside of 48 hours we do not offer any refund. To cancel your reservation, please call us at (805) 438-3120.

Weather Policy

If it is raining or the weather is otherwise too inclement during your designated departure time, you will be issued a full refund. However, do not assume that stormy weather prior to your tour means automatic cancellation with a full refund. We make the final decision on whether or not to suspend a tour. If we decide to cancel your tour in advance due to inclement weather, we will call you at the number you provided while making your reservation. You may contact us for updates: (805) 438-3120 and contactus@margarita-adventures.com.

CONTACT & TOUR INFO

Margarita Adventures
Tour Office and Departures: 22719 El Camino Real
Mailing Address: 22720 El Camino Real
Santa Margarita, CA 93453
(805) 438-3120
contactus(at)margarita-adventures.com

Zipline Tour Times
Monday through Friday – 9 a.m., 11:30 a.m., 2 p.m.
Friday Evenings – 4:30 p.m., 7:30 p.m.
Saturday and Sunday – 9 a.m., 10:30 a.m., Noon, 1:30 p.m., 3 p.m.

Kayak Tour Times
Thursday through Sunday – 9 a.m.

Nature & Wildlife Tour Times
Monday through Friday – 4:30 p.m.

Amazing Zipline Tours

  • Soar over valleys, oaks, mountainsides and vineyards
  • Enjoy six thrilling ziplines, all included
  • Create memories with friends and loved ones
  • A “Sunset Magazine Travel Award” finalist

Kayak & Wildlife Tours

  • We also offer guided kayak tours and wildlife tours
  • Kayak across beautiful Santa Margarita Lake
  • Ride our vintage Hummer out to a wildlife walk
  • Reboot your connection to the great outdoors

Zip ‘n Sip

When you tour with us, you also have the option of enjoying a wine tasting with exclusive savings at our affiliated Ancient Peaks Winery, located just across the street from our tour office.

  • Taste wine from the vines you just zipped over!
  • Tour guests enjoy a 15% savings on wine purchases at Ancient Peaks
  • The tasting fee (normally $15) is waived with the purchase of one or more bottles
  • You may also relax and have a bite at the Ancient Peaks Café

Book Your Adventure Today

Call us at (805) 438-3120 or book online

#margaritaadventures

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